FAQ
Our Payment Gateway
Frequently Ask Questions
Your most frequently asked questions, answered.
PAYPEAKS is a secured online payment platform couched to ensure tailored collection, proper authorization, and storing its users’ portfolios. Our clients span across institutions, businesses, and individuals. For all intents and purposes, PAYPEAKS is one of the competitively priced secure online payment processing systems in Ghana. With PAYPEAKS, you can enjoy the convenience and grow your business with the help of our flexible payment platform and local expertise
Yes, it is safe for you to engage in payment transactions on PAYPEAKS as customers provided the necessary precautions are followed to minimize risks. We use the latest version of a system that enables encryptions of vital information. This ensures that no one can intercept the transaction and obtain sensitive information. We take security very seriously as such we have deployed firewall and intrusion detection in place along with the secure storage of data by storing in an encrypted format. We have worked with several security consultants to ensure our systems are as secure as possible and endeavour to introduce new features where practical to maintain the high levels of security our customers expect
This largely depends on the terms agreed with your acquiring bank for PAYPEAKS Account. Typically, it takes one to three working days. In the unlikely event of any problem, missed transactions get batched in the following day so you will always get your funds deposited to your account. All transactions are reconciled daily for each PAYPEAKS account
We have various mechanisms in place to protect us from such an event. We have an identical backup system in place that can be activated WITHIN MINUTES (SUBJECT TO CHANGE) a major server failure. Our Card Processing System comprises multiple servers and network devices and we have at least two of everything always running to ensure reliable and available service. During any downtime, we also have a function that records all attempted transactions, and we can re-process transactions when the service is back online. The customer who is making the purchase will not be aware there has been a problem.
When you use PAYPEAKS we aim to provide a cost-effective payment processing solution to you the User. With this in mind, we are confident that we provide one of the most cost-effective payment services in the country with no compromise on service or security. With PAYPEAKS accounts each transaction above the initial threshold is chargeable will bill for these transactions monthly in arrears.